Code of Conducts for Agents

  1. Agent must at all times conduct himself/herself with integrity and in a manner that will reflect positively on the image and reputation of the PEI as reliable providers of quality education and training.
  2. Agent shall at all times carry out the Services in a professional, responsible and ethical manner and should not do anything that might disparage or prejudice the PEI's interest, reputation and/or goodwill.
  3. Agent shall not contravene or in any way act in contravention to any provisions or expectation stated in its Contract with the PEI.
  4. Agent shall not be engaged in any unethical practice and shall not make or allow to be made any misrepresentations or false or misleading statements nor make any claims, warranties, representations or statements which may be false, untrue, ambiguous, misleading, inaccurate or fraudulent.
  5. Agent shall at all times ensure compliance with all applicable laws, regulations, orders and any other legal requirements in the Territory with regards to the performance of the Services and the marketing and/or promotion of the PEI and/or the sale of the Programmes.
  6. Agent shall at all times ensure that he/she is aware of all relevant Singapore laws and regulations and rules or guidelines of any Singapore government agency and shall ensure that he/she does not breach in any way or do anything that goes against these laws and regulations and/or rules.
  7. Agent shall promote himself/herself and the PEI fairly and provide honest, accurate and complete information about himself/herself, the student and the PEI.
  8. Agent must apply principles of fair trading when recruiting students and must not engage in high-pressure sales, "bait and switch" advertising or similar unfair practices.
  9. Agent shall ensure that he/she is not negligent, careless or incompetent such that he/she compromises the integrity of the PEI and/or Singapore's reputation.
  10. Agent must not collect any money from the students under any circumstances other than the fee or commission specified in the Student Contract.
  11. Agent shall follow the PEI's prescribed procedure to clarify any doubt and any other information deemed necessary by the PEI.
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