Transfer/Withdrawal/Refund Policies and Procedures

Transfer

Transfer means a student changes the course of study but remains as a student of TEG International College.

The internal course transfer procedures are as follows:

  • The Student must submit the “Course Withdrawal / Transfer Request Form” through the Student Services Department before the commencement date of the new course. If the Student is below the age of 18, Student Services Department must seek the approval from the Student’s parents/guardians before processing the request.
  • The Student Services Department will then direct the Student’s request to the Academic Manager (or his delegated nominee) for assessment with the supporting documents, which include the Student’s academic certificate and transcripts, IELTS and/or TOEFL results etc.
  • The Academic Manager will notify the Student of the assessment outcome (through the SSD) in writing within seven (7) working days after receiving the “Course Withdrawal / Transfer Request Form” from the Student.
  • If the transfer request is rejected, the Student Services Department will advise the Student to continue with the current course.
  • If the transfer request is approved, the Student Services Department will complete the enrolment formalities for the new course.
  • The Student Service Department will issue the Letter of Offer, standard PEI-Student Contract under the new course enrolled and work out the course fee components with the Student. Once the Student signs the Letter of Acceptance and the Student Contract, the previous signed Student Contract is deemed terminated.
  • The College will update FPS File 1 and inform the FPS service provider (within three (3) working days after the Student signs the new Student Contract) on the change of course. If there is any refund, the refund policy/procedure applies.
  • For International Student holding STP under TEG, the college will cancel the Student’s existing STP and re-apply STP under the new course through ICA SOLAR+ system.

Withdraw To Join Another School

This means a Student who withdraws from TEG and enrols with another PEI. It shall be deemed to have withdrawn from the course.

The procedures are as follows:

i.    The Student is to complete the “Course Withdrawal / Transfer Request Form” and submit it to the Student Services Department. If the Student is below the age of 18, SSD will request a parent’s letter of consent and contact the Student’s parents to seek their formal consent to the transfer school request.

ii.    The Student Service Department will arrange the Student to meet the member of the Board of Directors (or his delegated nominee) for an exit interview within three (3) working days after receiving the transfer school request.

iii.    If the Student does not wish to change his intention after the exit interview:

a.  Student Service Department will only process the transfer school request if the Student meets the following conditions:

  • The Student has paid all outstanding fees and other applicable charges and do not have any arrears in his payment;
  • A formal Letter of Offer from the school which the Student wishes to join, indicating the course that the Student applies for;
  • A formal request initiated by the other school via ICA Solar+ System.

b.  A formal letter from the Student Services Department to Student will be issued to effect the transfer;

c.  The original Student Contract must be terminated and the provisions of refund policy shall apply same as otherwise agreed between TEG and the Student;

d.  The College will update FPS File 1 and inform the FPS service provider within three (3) working days after the approval is granted.

e.  STP holders must complete the STP cancellation form and surrender their STP to SSD for cancellation. Student Services Department will proceed to cancel the STP via ICA Solar+ system and a social visit pass will be issued once the cancellation is approved by ICA.

f.   Student Services Department will declare the Student’s attendance and academic records via ICA Solar+ system within 7 days after receiving the attendance declaration request.


Withdrawal

Withdrawal means the Student Contract is terminated and the Student is no longer a Student of TEG International College. The withdrawal procedures are as follows:

1. The Student is to complete the “Student Request Form” and submit it to the Student Services Department. If the Student is below the age of 18, Student Services Department  must seek the approval from the Student’s parents/guardians before processing the request.

2. The Student Service Department will arrange the Student to meet the member of the Board of Directors (or his delegated nominee) for an exit interview within three (3) working days after receiving the withdrawal request.

3. Once the withdrawal request is approved:

  • A formal letter from the Student Services Department to student will be issued to effect the withdrawal;
  • The original Student Contract must be terminated. The College will update FPS File 1 and inform the FPS service provider within three (3) working days after the approval is granted.
  • STP holders must complete the STP cancellation form and surrender their STP to Student Services Department for cancellation. Student Services Department will proceed to cancel the STP via ICA Solar+ system and a social visit pass will be issued once the cancellation is approved by ICA.

Refund

All application processing fee, sponsorship administrative fee, Fee Protection Scheme (FPS) administrative fee and medical insurance premium paid to TEG International College are not refundable.

TEG International College has adopted the provisions in the CPE-approved standard PEI-Student Contract regarding refunds, as given below:

TEG International College will inform the Student immediately within three (3) working days in writing and refund 100% of other fees within seven (7) working days after notifying the Student if:

  • TEG International College fails, for any reason, to commence the Course on the Course Commencement Date;
  • TEG International College terminates the Course, for any reason, prior to the Course Commencement Date;
  • TEG International College fails, for any reason, to complete the Course by the Course Completion Date;
  • TEG International College terminates the Course, for any reason, prior to Course Completion Date; or
  • The Student’s Pass application is rejected by Immigration & Checkpoints Authority (ICA).

  • Conditions in which a course may be cancelled.
  1. When an offer of a place is withdrawn by the External Degree Provider.
  2. Student Visa is Denied.
  3. The External Degree Provider is unable to provide the course.

Where the Student withdraws from the Course, TEG International College shall, as soon as practicable after receiving the Student’s written notice of withdrawal (and in any event no more than seven (7) working days after receiving such notice, will refund to the student.

Only the paid course fees are refundable in the following instances:

% of the aggregate amount of the fees paid under Clause 1.11 and 1.12 of CPE Standard Private Education Institution-Student Contract

If a Student’s written notice of withdrawal is received
70%

More than 30 days before the Course Commencement Date (“Maximum Refund”)
50%

Before, but not more than 30 days before the Course Commencement Date
No Refund

After, but not more then [zero] days after the Course Commencement Date.
Not Applicable More than [-] days after the Course Commencement Date, but not more than [-] days after the Course Commencement Date.
Not Applicable More than [-] days after the Course Commencement Date.

Note: TEG International College will provide the student with a cooling-off period of 7 working days after signing the standard PEI-Student Contract. A student who submits a written notice of withdrawal to the school within these 7 working days will be able to receive the maximum refund amount stipulated by TEG in the standard PEI-Student Contract.

File Download (close this dialog)
Link Download :
Request For More Information (close this dialog)